Support for voting, payments, and event operations.
Choose the route that matches what you need. Payment lookups stay private, organizer questions go to the event-operations path, and general support can continue through WhatsApp.
Choose the right support route.
Never send a payment card number, password, one-time code or Paystack secret to support.
Prepare a support message.
This form prepares a WhatsApp message on your device. It does not send sensitive information into a public page.
Useful shortcuts before contacting support.
My payment completed but I am not sure the vote was recorded.
Use the private payment lookup with the Paystack reference and the voting email first. It shows the platform's latest known transaction state without exposing voter information publicly.
I want to create and run an awards event.
Start on the organizer page to review the workspace, launch process, paid-voting controls and commercial readiness requirements, then create an organizer account.
I have a concern about public results.
Include the event name, category and nominee in your message. Result visibility is event-policy controlled, so a hidden or delayed leaderboard is not necessarily an error.